Managed IT Services - Peace of mind for your business
We're always awake, so you don't have to be
24/7/365 monitoring and availability. Our goal is to get out of your way and let you do - what you do best. Grow and run your business.
Security Analysis
Security breaches are at the forefront of today's IT environments. Ransomware and viruses can disrupt your business cash flow. PRIME Solutions keeps everything we do with this in mind. We make sure to keep you safe and sound.
New and Improved
Our Engineers are always undergoing technology training. We keep on top of trends and products that can propel your business to greater efficiencies.
25+ years of experience
Technology is nothing new to PRIME Solutions. The company is run by industry veterans who have been intrenched in the technology world for >25 years. We take that knowldge and experience and transpose it to your business.
Easy Customizable
No customer is the same. Using a base of ever evolving industry best practice, and including bespoke solutions for your business. We create a unique competitive advantage to any business that our clients are in.
No lock in contracts
We're confident in the value that we bring to your organization. If you're not satisfied, cancel at anytime. We're not hear to lock you in, we're here to make you more successful. We get technology and security out of your way, to enable you to grow your business.
GOOD
$ 1700 /month
- 24/7/365 - Monitoring
- Network Device - Patches and Upgrades
- vCIO services (technology recommendations)
- 10 hrs of Professional Services
- Next business day - Hardware replacement
BETTER
$ 2000 /month
- 24/7/365 - Monitoring
- Network Device - Patches and Upgrades
- vCIO services (technology recommendations)
- 20 hrs of Professional Services
- Same Day business day - Hardware replacement
- Antivirus licenses for 50 devices
BEST
$ 3500 /month
- 24/7/365 - Monitoring
- Network Device - Patches and Upgrades
- vCIO services (technology recommendations)
- 40 hrs of Professional Services
- Same Day 4 hr SLA - Hardware replacement
- Antivirus licenses for 100+ devices
- Remote Monitoring and workstation Management 100+ devices
- 24/7/365 - Helpdesk
- Customized Hardware refresh
Frequently Asked Questions
HOW DO I USE PROFESSIONAL SERVICES HOURS?
Hours and how they are used are defined on a client by client basis. Those details are defined in a scope document. This is due to the unique nature of every client and our commitment to bespoke services tailored for each customer.
CAN I CHANGE PLANS OR CANCEL ANYTIME?
You can cancel your agreement at any time. There is a 1 month wait period to transition all services off.
WHAT IF I'M AT THE "GOOD" LEVEL BUT NEED IMMEDIATE SUPPORT NOT COVERED?
There is a per incident $200 expedite fee charged. In addition $150/hr within 9am-5pm hours, and $200/hr if outside of those hours. There is a minimum of 1 hour charged + the expedite fee.
WHAT IF I DON'T USE ALL MY PROFESSIONAL SERVICES HOURS?
Hours can be rolled over month to month for a total of 40 hours. In the BEST service tier, hours can be rolled over to a maximum of 80 hours. Hours are forfeit if the service contract is terminated prior to hours being consumed.
WHAT ARE vCIO SERVICES?
vCIO (Virtual Chief Information Officer) services are defined as trusted advisor status. Recommendations pertaining to vendor contracts and cost avoidance strategies are all included. This is what makes our offering unique, and in many cases pays for our services indirectly; but reducing your costs in other areas of technology.